Like many tire shops, Factory Tire faced a familiar and costly challenge. During peak periods, when staff were busy with in-store customers and operations, incoming calls often went unanswered. Every missed call was a missed sale. With an average ticket of $200, even five missed calls a day could mean $1,000 in lost revenue—some shops miss far more.

The opportunity was clear: prevent lost sales and make sure no customer ever went unheard.

We introduced an AI phone receptionist that did more than just pick up the phone. It captured every call, handled basic inquiries, and scheduled callbacks or appointments when needed. But we didn’t stop there. Using the data from these conversations, we implemented AI-powered SMS outreach to follow up with customers, nurture leads, and bring people back when the time was right.

The impact was immediate. Missed calls disappeared entirely. The store became busier than ever, and staff—freed from the stress of juggling phones—were able to focus on customers in front of them. Customer satisfaction improved, and so did the bottom line.

The return on investment was unmistakable. Within a month, the solution had paid for itself ten times over.

At Factory Tire, AI didn’t replace people. It simply took care of what was getting in their way.